Refund Policy

Refund Policy – HighGrade Assignment Help

At HighGrade Assignment Help, we are committed to delivering top-quality academic assistance tailored to meet our clients’ expectations. While we strive for excellence in every order, we understand that in rare cases, issues may arise. To maintain trust and satisfaction, we offer a fair and transparent refund policy.

Before submitting a refund request, we kindly ask you to review the following conditions carefully:

Eligibility for Refunds

You may request a refund under the following circumstances:

1. Unsatisfactory Work After Revisions

If you remain dissatisfied even after seven rounds of revisions, you may contact our customer support team with a formal complaint. Upon reviewing your concern, we will:

  • Reassign the task to a different, more experienced academic expert, or

  • Offer a full or partial refund, based on the nature of the complaint.

2. Duplicate Payment

If you were accidentally charged twice, the duplicate amount will be refunded immediately upon verification.

3. Plagiarism in Work

If our delivered work contains significant plagiarism, verified with valid evidence, you are entitled to a refund or a complete rewrite.

4. Missed Deadline

If we fail to meet the agreed deadline and the delay affects the submission or academic performance, a refund will be considered.

5. Poor Quality Deliverable

If the submitted assignment does not meet the promised academic standard, topic relevance, or formatting requirements, you may be eligible for a refund after quality review.

6. Unresponsive Support

In the unlikely event that our customer support team is unresponsive to your refund concerns for more than 72 hours, you can escalate the issue for resolution and potential compensation.

Conditions That May Void Refund Eligibility

  • Third-party Involvement: If you contact a third party (e.g., PayPal, your bank, or a reviewer) before informing us, it may be considered a breach of our terms, which can nullify your refund eligibility.

  • Late Refund Requests: Full refund requests must be submitted within 3 calendar days of receiving the final file. Requests beyond this period may be declined or only partially honored.

Important Notes

  • The final decision on all refund requests lies with our Quality Assurance Department.

  • Every claim is assessed based on the evidence provided, including email/chat history, submission records, and file quality.

  • Partial refunds may apply in cases where work was partially completed or partially met expectations.

How to Request a Refund

To file a refund request, please:

  1. Contact our support team via chat or email: [email protected]

  2. Include your Order ID, reason for refund, and any relevant evidence (e.g., plagiarism reports, feedback, or screenshots).

At HighGrade Assignment Help, your satisfaction is our priority. We’re here to resolve any concerns with fairness and professionalism.